Frequently Asked Questions

The following is a list of common questions that we are often asked by new patients. We hope these will answer any questions you may have. If you have a question that isn't answered here, please feel free to contact us and we will get back to you as soon as possible.

Questions & Answers

What do I do if more than one body part is injured?

Each assessment appointment is booked for a time-block according to how long it takes to assess a single body area. If you are injured in more than one place, it may take multiple assessment appointments to complete diagnosis of all of your injuries. This helps to keep the therapists running on-schedule, so that you can too!

How long should I expect my appointment to be?

Your initial assessment will be approximately one hour of dedicated time with the physiotherapist, followed by supervised and directed exercise by either the physiotherapist or the physiotherapy aide for up to an additional 30min. If ice or heat are required afterwards, that will be an additional 10-15min.
Follow-up appointments (treatment sessions) can be up to 30min of hands on time with the physiotherapist, followed by anywhere from 25min-2hr of exercise depending on the injury, again supervised by the physiotherapist &/or aide to ensure that you are doing all exercises safely and with correct technique to attain maximum benefit from each. If you require heat or ice afterwards, that will be an additional 10-15min.
If on a certain day you are under tight time constraints, please let your physiotherapist know so that they can make appropriate adjustments to your treatment plan for the day.

How do I get physiotherapy coverage through a private insurance company?

If you are covered with any private insurance company, it is your responsibility to check if your plan requires a Dr note for physiotherapy (most no longer do). Most private insurance companies offer Apps to download. You will be required to pay for each assessment or treatment after each visit. You will receive a printed receipt that you may then submit to your insurance company for reimbursement using your App. Most companies will direct deposit straight into your bank account within a few business days.

Where do I go for physiotherapy coverage for a sports related injury?

If you are injured playing a sport sanctioned through Sport Manitoba, you can make an injury claim through Sport Manitoba. Laurie has extensive experience working with the AllSport Insurance Company and can help you navigate your way to extra coverage for your rehabilitation back to sport.

Where do I go for physiotherapy coverage for a motor vehicle related injury?

If you are involved in a motor vehicle accident whether it be as a driver, passenger, or pedestrian, you are covered by MPI for physiotherapy treatments. Impact Physiotherapy will require your accident claim number to send in the physiotherapy initial report. Amount of treatments allotted is determined by the severity of the injury.

Where do I go for physiotherapy coverage for a work related injury?

If you are injured at work, call the Workers Compensation Board at (204) 954-4100 to be assigned a claim number. The Workers Compensation Act requires employers to provide the WCB with a fully completed Employers Report of Injury within 5 business days of becoming aware of a workplace accident. WCB will fund the physiotherapy initial assessment and report for most claims. From there, the physiotherapy report will be sent to WCB and a written notice of approval/disapproval will be sent back to the physiotherapist and yourself within a few days. Amount of treatments allotted is determined by the severity of the injury. All follow-up treatments are expected to be paid by WCB should they be allotted coverage. In the event that they are not, the client will be expected to pay in full.

How much will it cost for a visit?

Initial Assessment appointments are usually an hour and a half to two hours long. An initial assessment includes up to an hour of assessment and sometimes a bit of treatment by the physiotherapist then a home exercise program reviewed onsite under supervision before you leave to ensure you are able to do all of the exercises, understand what they are and that they are painfree. This is 80 dollars including tax. Follow up appointments include up to 30min hands on with the physiotherapist, and are usually an hour to 1.5hr long to complete the exercise program prescribed under supervision as well as any heat or ice after if required. Follow up treatments are 70 dollars including tax. We now direct bill so bring your insurance card! If you require taping, or specialty treatment techniques those will cost a small additional fee to pay for the therapist's time and supplies if used.

What is your phone number & email address?

Our phone number is (204) 453-3290 and our email address is

Do I need a referral from my doctor?

No, however please check with your insurance company that they do not require a doctor's note. This can be done after your first appointment.

What do I wear to my appointment?

Please bring running shoes and loose, comfortable workout clothing to change into. If you have a shoulder injury please wear a top that will allow your physiotherapist to access that area. (Example: tank top)

Where are you located?

We are located at 2B-756 Pembina Hwy in Winnipeg, Manitoba.

What forms of payment do you accept?

We accept cash, debit, Visa & MasterCard. (AMEX coming soon!)

What are your hours?

As of October 1, 2018 our hours are as follows:
Monday 11am-8pm, Tuesday 7am-11:30am & 2pm-8pm, Wednesday 11am-8pm.
Thursday 7am-11:30am & 2pm-8pm, Friday 8am-4:30pm. (some hours may vary due to meetings or other scheduling conflicts).

The gym is open for clientele during clinic hours. Should there be alternate closures, gym clientele with paid passes will be emailed with notices of changes.
If there is a temporary closure, members will be emailed.

We are closed the following dates of 2018/19:
Monday, October 12th
November 11th
December 24th
December 25th
December 26th
December 30th
December 31st
January 1st